This course focuses on the skills and techniques necessary to help organizations operate more effectively in today’s fast-changing, competitive environment. An effective organization is one that fosters teamwork and partnerships, both internally and externally, with the goal of improving quality and productivity. From this perspective, organizational success requires attention to behavioral, structural, planning and human resource components. In addition to behavioral topics such as leadership and motivation, this course will also focus on key issues associated with organizational structure and planning, including systems thinking, change management, planning, control and service management. Human resource management topics such as recruitment, selection, employee training and development are also included.