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Student Ombudsman

The Office of the Ombudsman assists students with complaints after routine resolution has failed. The Ombudsman’s Office is a neutral third party, advocating neither for the student nor for the university. Its objective is to bring resolution to any complaint as quickly as possible. Following an  initial consultation with the student, the Ombudsman evaluates a complaint, refers it to the appropriate University department for action, and follows up to ensure timely resolution. Students can contact the ombudsman via e-mail at studentconcerns@cleary.edu, or submitting the form below.

Student Complaint Process

As an institution committed to continuous improvement, Cleary University takes the concerns of its students seriously. Accordingly, the university follows a process through which complaints may be submitted for investigation and resolution.

A complaint is defined as: Communication from a student or other stakeholder alleging the university or its employees acted in one or more of the following ways:

  1. Failure to follow established university policies, processes, or procedures
  2. Discourteous or dismissive treatment of an individual or group
  3. Other conduct/communication deemed unreasonable, unethical, or unprofessional in nature

Students should not view this complaint process as the first step in solving problems. It is almost always better for a student to work directly with the involved individual(s) and/or department(s) to resolve an issue. Use of this form should be reserved for problems that have not been satisfactorily resolved, or for problems that seem to re-occur. All complaints must be submitted using the below online form.

Anonymous submissions, although not encouraged, will be accepted. Those submitting anonymous complaints must understand that anonymity will impede the university’s ability to fully investigate the concern. Those submitting anonymous complaints will not receive specific feedback and status reports.

Individuals who provide their names will receive acknowledgement of a form’s submission within two business days. An investigation status report will be sent via e-mail to the student within five business days. Unless extenuating circumstances warrant, a final resolution report will be sent via e-mail to the student no later than ten business days from the date the complaint was received.

Please note that this complaint form and associated process do not pertain to concerns that fall into the below areas. Please consult the Cleary University Catalog and Student Handbook for information regarding these policies.

  • Violations of Student Honor Code
  • Grade Appeal
  • Readmission Appeal Following Academic Dismissal
  • Discrimination and/or Sexual Harassment
  • Student Worker Employment Concerns

 

Students should first attempt to resolve their conflicts with faculty, staff, or other students directly or through the university ombudsman before a formal complaint is filed with an outside agency. Students do have the right to file a complaint with the university’s accreditor and state regulator.

Registering a Complaint with the Higher Learning Commission

Cleary University is accredited by the Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools.  The mailing address is:

Higher Learning Commission.

230 South LaSalle Street,
Suite 7-500, 
Chicago, IL 60604
info@hlcommission.org
800.621.7440

Complaints about issues affecting the ability of Cleary to meet the HLC Criteria for Accreditation may be filed with the HLC. Information about the HLC’s complaint process can be found at:  https://www.hlcommission.org/Student-Resources/complaints.html

Registering a Complaint with a State Board or Commission of Higher Education

Students may file complaints about the University with the state board or commission that governs University educational activity.   For the state of Michigan, this is the Department of Licensing and Regulatory Affairs (LARA).  The mailing address is:

State of Michigan
Dept. of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing, MI 48909
517.241.6806

Information about the complaint process can be found at: https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf

Students residing in other states can find a list of state agencies at: https://answers.ed.gov/link/portal/28022/28025/Article/1013/Complaint-against-a-school

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