IT Help Desk

The Cleary University IT Help Desk serves our campus to provide digital infrastructure and problem resolution for a wide variety of issues specific to our campus and our systems. The core of the I.T. department focuses on all non-Canvas specific issues, excluding accounts access issues to Canvas, while our Instructional Design team focuses on the delivery and design of the Canvas learning platform. To help us serve you better, please submit requests for assistance via email when able, and detail any behaviors or error messages with screenshots or recordings, if possible. Optionally, you may choose to call our main help desk number to speak to a live representative or leave a voicemail message which will forward directly to our queue.

Please keep in mind that requests will, generally, be responded to in the order which they were received and may be prioritized based on urgency and the scope of impact to users or systems. We look forward to serving you!

Cleary Help Desk

Contact Us
(517) 338-3019

Monday9:00am – 5:30pmAll
Tuesday9:00am – 5:30pmAll
Wednesday9:00am – 5:30pmAll
Thursday9:00am – 5:30pmAll
Friday9:00am – 5:30pmAll
Saturday9:00am – 5:00pmAccounts Access
Sunday9:00am – 5:00pmAccounts Access

Frequently Asked Questions

I’m locked out of the Student Portal or my password for the Student Portal does not work.

  • Currently the Student Portal has sign-in information separate from the rest of our systems. The username is not an email address, but the passwords will initially be the same as the others.
  • If you are locked out, please wait until the lockout expires as I.T. cannot clear this from our end.
  • If your password is not working, please ensure you are entering a username and not an email address. Passwords may be reset with the “Forgot Password?” link on the webpage. If you continue to have issues, please contact I.T. support.

I’m having issues with logging into Canvas, Microsoft Office portal, Handshake, Gmail, or Zoom.

  • All of these platforms are tied into our “Single Sign-on” platform, and login information is uniform. Please ensure you are entering in your student email address and password.
  • If you’ve forgotten you password, you may reset it within your login window using the “Forgot my password” link, or by clicking on this link:
  • For all other issues, please contact I.T.

I don’t have a cell phone, or my phone number has changed, and I cannot complete Multi-factor Authentication.

Please contact I.T. as we will need to assist with modifying your account to accept a new number or provide an alternative sign-in method.