The role of the Ombudsman is to provide assistance to students, faculty, and staff in identifying and evaluating their options for resolving and managing conflicts, provide mediation support, and make referrals to other appropriate university and community resources.
The Ombudsman provides a completely confidential, independent and neutral dispute resolution service for all members of the university community.
In the event of an emergency, the Ombudsman is the main contact between the student, the student’s family and the University. When a student emergency exists, the Ombudsman has the responsibility for notifying the student’s instructors, and for contacting family members and other appropriate personnel.
The Ombudsman may advise an individual on how to make an official complaint to the University about a particular problem. They may also identify problem and conflict areas within the University and recommend improvements to the University leadership.
Confidentiality is a key characteristic of the Ombudsman’s Office. The office does not divulge a client’s name or the nature of the issure being discussed without the client’s consent. With the student’s permission, individuals whose help is necessary to resolve a specific problem may be contacted. The office acts only with your permission – except in an unusual situation of imminent risk of serious harm where there appears to be no responsible option except to act without permission.