Student Complaints

Have a concern about a decision, behavior, or process at Cleary? Most issues are resolved quickly by talking with the person or office involved. If that doesn’t work, you can file a formal complaint.

HOW IT WORKS

INFORMAL

1. Talk with the person or office

Start with the individual or office directly involved. If it isn’t resolved, ask to speak with that department’s leader, supervisor, or director.

The office will work to resolve your concern within 5 business days.
Not sure who to contact? The Student Ombudsman can point you in the right direction.

FORMAL

2. File a formal complaint

If your concern isn’t resolved informally, or it involves a broader policy issue, submit a formal complaint.

Complete the online Student Complaint Form.
Your complaint is routed to the appropriate Department Leader, who acknowledges it within 3 business days.
You’ll receive a written response in no more than 15 business days.

Share a concern anonymously

Want to share feedback or a concern without giving your name? Use Cleary Answers. Anonymous submissions are separate from the informal and formal complaint process.

Help at any stage

The Student Ombudsman is a neutral, confidential resource who can explain your options, coach you through the process, or help with informal mediation.

ombudsman@cleary.edu | Ombudsman Office

No retaliation

Retaliation against anyone who raises a concern in good faith is prohibited and may result in disciplinary action.

Some concerns have their own process

Refer to the University Catalog, Student Handbook, or Employee Handbook for more information.

Discrimination or sexual harassment (Title IX)
Final grade appeals
Readmission after academic dismissal
Student Honor Code violations
Student worker employment concerns