Negotiation and conflict management are core responsibilities of human resource (HR) professionals. HR Personnel taking a leadership role in conflict resolution support an understanding of employment law and regulatory compliance. For unionized organizations, the HR role in conflict resolution may be constrained by collective bargaining agreements, and HR Personnel may need to serve as a facilitator for employer/employee relationships. Students in this course will explore the challenges of conflict, dispute and work when developing skills to identify different types of conflict solutions. Students will engage in case study and real-world scenarios.
